Just thought I would check in. The spring PAC (Partner Advisory Council) is over. I’m under an NDA so I can’t say much more than that. But perhaps you would know what lessons I gleaned this time? Well, boys and girls, sit back, relax, and let me tell you.
You might feel invisible to your crowd, but you aren’t. Let’s say your group schedules breaks but doesn’t ever take them. You find yourself typing and typing and typing. Your bladder stages a protest. It reaches critical mass. Reluctant to disturb the flow of the presenter and the questions, you sneak out the service entrance to find a restroom. Unbeknownst to you, your absence causes a stir. “Where did she go?” They send out a posse to look for you. They scour the bathroom. They call your cell phone. As if by magic, you’ve made it back to your post in 3 minutes. Nobody thinks to look for you back at your station. You don’t answer your cell phone because you’re taking notes again. Not my true story, but one of them.
Smaller groups rock. Especially if you get the same group you’ve had since 2012. Which I have been blessed to do. I missed one PAC – the spring one last year – due to some failed electronic communication. Other than that, I’ve covered them all with the same people. It’s gotten so I know who pipes up the most. I know their voices and accents. They guy from Germany wants to discuss licensing issues. The Dutch counterpart is all about improving the customer experience. The Brazilian guy, well, he’s just very nice. The very best part? The guys like me. They know me. They believe in my ability and they like my work.
My PAC leader, someone who could be a brother from another mother, is a genial guy. He likes people. His welcoming attitude sets the tone of the gathering.
He passed me in the hall during one of our infinitesimal breaks the first day.
“I left something on your desk. A present, ” he said.
“Oh, thanks,” I said.
A present? What? That doesn’t happen. I thought maybe it was a card or something. Nothing major.
It was a box containing a brand new 7″ tablet.
The PAC leader appreciates my work. So much so that when he passed out 7″ tablets to all the participants – 10 of them – he gave me one, too. He didn’t have to do it.
One of the guys from the U.K. looked over at me and said, “How do you do it?”
I said around my smile, “Well, you guys are great. You make it fun.”
He smiled back.
Doing this kind of work makes me realize the impact of an encouraging word or gesture. Even if we come from different nations, we’re rather similar on the inside. We all want to feel like our contribution matters, like we’re important. A couple of the regulars came and shook my hand at the end of the day yesterday. One brought chocolate from his native country and made sure I got some, too. I’m overwhelmed at the favor God bestowed through this experience. Now, if only someone would edit the notes for me…